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Privacy Policy

Qyvorae fully respects and protects the personal privacy and data security of all users. This Privacy Policy explains how we collect, use, store and protect your personal information. By accessing our website, registering an account and placing an order, you fully agree to the terms of this Privacy Policy.

1. Information We Collect

We only collect necessary information for transaction and service delivery, including:
  • Shipping Information: Name, phone number, shipping address and postal code for delivery verification.
  • Transaction Data: Order records, consumption amount, purchased items and payment status for order processing and after-sales service.
  • Communication Data: Chat records and feedback messages to solve user problems and optimize services.
  • Basic Browsing Data: Access device, browsing pages and visit duration for website operation and experience optimization, without precise personal identification.

2. How We Use Your Information

All collected data is only used for legitimate service purposes:
  • Process orders, arrange shipments and track logistics status
  • Provide after-sales support, answer inquiries and handle returns
  • Verify orders and prevent abnormal transactions to ensure security
  • Optimize website functions, product selection and user experience
  • Send essential order updates, shipping reminders and service announcements

3. Data Storage & Security

  • All personal data is stored with encryption and protected by professional security technology to prevent leakage, tampering and loss.
  • Only authorized staff can access user data for work purposes with strict permission control.
  • Transaction data will be retained for a compliant period and automatically cleaned up after completion of service performance.

4. Confidentiality & Non-Disclosure

Due to the privacy attributes of our products, we solemnly promise: We will never sell, rent, share or disclose any user personal information and purchase records. All shopping behavior and personal data are strictly confidential.
We may disclose information only under legal circumstances:
  • Receiving legal investigation instructions from judicial and administrative authorities;
  • Protecting the legitimate rights and interests of the website, users and the public to avoid major security risks.

5. Cookie Policy

Our website may use Cookies to remember browsing preferences, simplify repeated operations and improve user experience. Cookies will not obtain sensitive personal, payment or private data. You can disable Cookies through your browser settings at any time.

6. User Rights

You have the right to inquire, check, correct and delete your personal data within the scope of compliance. Please contact our customer service or email if you need data modification or deletion.

7. Third-Party Services

Our website may contain third-party payment and logistics links. The privacy policy of third-party platforms shall prevail. We are not responsible for information risks generated by third-party services.

8. Policy Updates

We reserve the right to update this Privacy Policy. The updated version will be displayed on the website without separate notification. Continued use of the website means you accept the latest policy terms.

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

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