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Terms of Service

Welcome to Qyvorae. By accessing, browsing, registering, and placing orders on our website, you agree to accept and abide by the following Terms of Service and all related policies. If you do not agree with any part of these terms, please stop using our website immediately.

1. Service Overview

Qyvorae provides high-quality personal lifestyle products, online consultation and cross-border shopping services. All products are for personal private use only and not for commercial resale. We reserve the right to modify, update or suspend any website functions without prior notice.

2. Age Eligibility

This website is intended only for users aged 18 and above. Access by minors is strictly prohibited. You confirm that you are of legal adult age to use our services. Any false age declaration shall be your sole responsibility.

3. User Conduct Rules

Users shall not:
  • Violate local laws and regulations;
  • Conduct malicious orders, fake payments, arbitrage or resale behavior;
  • Attack, interfere or hack the website system;
  • Use products for illegal, improper or harmful purposes;
  • Post offensive, illegal or harmful content.
We reserve the right to suspend accounts, cancel orders and refuse service for violations.

4. Order & Transaction Rules

  • Prices, shipping fees and promotions are subject to the final display on the checkout page;
  • Users shall provide accurate shipping information. We are not responsible for delivery failures caused by incorrect addresses;
  • Order modification or cancellation is not permitted after payment confirmation;
  • We may suspend or cancel suspicious orders to ensure transaction security.

5. Copyright & Product Description

All website texts, images, logos and designs are protected by copyright. No unauthorized copying or commercial use is allowed. Product photos are for reference only; minor color and size differences do not constitute quality defects.

6. Privacy Protection

We strictly protect user privacy. All personal data, order records and communication records are only used for order processing and after-sales support. We never sell or disclose user private information. All orders are shipped with discreet unmarked packaging to protect your privacy.

7. Return & After-Sales Rules

For hygiene and safety reasons, opened, used or unsealed personal items are not eligible for return or refund without confirmed quality issues. All after-sales matters are subject to our official Return & Refund Policy.

8. Customs & International Shipping

All import duties, taxes and clearance fees charged by the destination country shall be borne by the recipient. We are not responsible for customs detention, return or forfeiture caused by local laws and regulations.

9. Disclaimer

  • We are not liable for personal injury or property loss caused by improper product use;
  • Temporary website downtime, network errors or system maintenance do not constitute service compensation liability;
  • We are exempted from liability for delays or losses caused by force majeure, including natural disasters, policy changes, customs restrictions and logistics suspension.

10. Terms Update & Interpretation

We reserve the right to update these Terms of Service at any time. Updated terms will be posted on the website. Continued use of the website means you accept the revised terms. The final interpretation right belongs to Qyvorae.

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

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